Important Information:

Volkswagen and Kettaneh, the official dealership of Volkswagen in Lebanon are aware that a number of Volkswagen Electric Vehicles (EVs) have been imported into Lebanon through unofficial channels.

As of now Volkswagen EVs have not been released in Lebanon this means despite inaccurate claims made by these resellers, Volkswagen EVs currently sold in Lebanon do not come with international warranty and subsequently all service and maintenance requirements cannot be undertaken by Kettaneh or any service facility approved by Volkswagen in United Arab Emirates.

Customers who do choose to buy through these unofficial channels should do so knowing that in addition to a lack of servicing and warranty the vehicles come with a software version intended for another market and similar to warranty and servicing, this cannot be supported by Volkswagen and Kettaneh. In addition the Volkswagen EVs being sold in the Lebanon have been built to overseas market conditions and Volkswagen cannot comment on the suitability and legality of these products in Lebanon.

Volkswagen and Kettaneh remain committed to customers in Lebanon and therefore we strongly encourage customers to rethink purchasing a Volkswagen EV through unofficial channels.